Is your kid's party the area you want to choose to be cheap over getting the best value? Game Cave Atlanta gets hundreds of calls daily from parents looking for entertainment for their kid's birthday. Many of these calls follow the same pattern where no matter what you say the only words the parent is looking for is the price. This is a frustrating thing for us because we are very well aware of the fact that though cost is important, the majority of the thrifty shoppers end up devastated on the day of their event.
Video game party services are like any other industry where there are brands you can trust and then there are the ones that are just cheap. The cheap event services will not be a good option in this industry due to the high costs of operation and cheap pricing means they are skipping over many aspects of the business needs. This will lead to problems with maintenance issues, cleanliness issues, and reliability issues. I will take the time to address the problems I have seen in our nearly 10 years of operations in the industry.
It never fails that several calls I take daily will have a mom or dad tell me they don't care what I am telling them about our service and they "only care about the price..." These are the people at the biggest risk for being duped into a reservation that may not occur or some have other customer service issue.
When you buy a car, most people don't walk onto the lot and say "show me the cheapest car you got..." because it is common knowledge that cars come in all conditions and certain brands are notorious for being junk. You should approach your birthday party service with the same understanding because most of the options you have in the area are not real businesses but are people "hustling" to try to look a certain way but do not have real business acumen. You are entrusting your most prized possession to us for several hours and you should feel confident that your kid and their friends are in good hands.
The first issue that you should research thoroughly is reliability. This is the #1 factor that separates the real video game party businesses from the pretenders. The fact is 99% of the options you have do not value your time. The online reviews show that most companies show up whenever they feel like it and don't think it is a big deal. The reasons for this epidemic issue is from several factors from equipment being broken down to the operators not having any concept of punctuality. Regardless of the individual reasons, being on time 100% of the time should always be the most important thing for a video game party service, but if you search online and ask around you will found out it isn't.
We understand that when you are hosting a video game party it is stressful and the most important thing for us is to relieve you of that stress as soon as possible. We employ professionals with Logistics degrees to ensure our mapping of events is always within the mathematical tolerances for travel to each event or we don't book it.
We employ real people to ensure this happens 100% of the time, unlike most pretender companies that send you to their website to book your own event and pay for it without you knowing if the event before you is 200 miles away or not. The most common way people find out that their video game truck is routed poorly is the truck doesn't show up when the party is supposed to be started. The easy rule of thumb to avoid this is if the person you speak to at some company tells you to go book your own event then walk away as you will be getting substandard service from some individual that is part-timing this as a side job.
If a company is attempting to part-time this type of business there will be huge consequences for all involved. It takes a lot of attention to detail to ensure a video game party is successful and it doesn't involve the day of the event as the most important things happen prior to your Game Cave ever arriving at your location. The biggest challenge for the operators is ensuring proper maintenance is being done on equipment. Most of the companies you are shopping use a reactive approach to this and by that I mean they wait until something breaks down then they try to figure out how to fix it.
There have been thousands of parties that have met this end in Atlanta alone and we know because we have to deal with the customer service issues when crying moms call us trying to find a last minute replacement for their party that started two hours ago. We hate these calls because there isn't anything we can do as we sell out 100% of our time slots each week and have no means to save another company's bad service.
Even worse, companies that skip out on maintenance also run the risk of severely injuring your guests. There are several big headlines on the internet of guests being subjected to carbon monoxide poisoning and receiving traumatic brain injuries due to video game party operator's neglect. It isn't worth saving a few dollars just to have your event ruined by a major catastrophe for your guests.
If you are lucky the worse thing that will happen to your event is the most common complaint - the game theater was gross, dirty, and smelled awful (those are taken from actual online reviews). This is because if an operator of a game theater doesn't value his service enough to charge a viable amount then they will not care enough to clean their equipment properly.
The fact is video game parties are dirty. Parents will send their extremely sick kids to events without thinking about it and this can infect 20 gamers at the event and then an unknown total after if not properly cleaned. I have worked with multiple companies in the past that do this and I know what is cleaned and what is not. I recommend bringing your own Lysol wipes. Also those game trucks that allowed food to be eaten inside, just remember no health inspectors are checking out that area so do this at your own risk.
In the end, everyone has the right to choose to be thrifty or to be conscience of their purchase for all the value they are getting. The end result of just having a truck show up to dump kids inside for the lowest price is the wrong viewpoint to take and understanding there are different levels of service and value should be your approach.
recommend actually talking to the people at each business and if you cannot reach a company that is an indication of their dedication to the service. Talking to each company also will give you an sight on the culture of the company and you will be able to tell if you are bothering them or if they are passionate about what they do. Not all game truck services are equal and by understanding that price is a small part of the overall experience this will ensure you make the right choice for you for your big event.